As a courtesy to our guests, we email, text, and/or call reminders for reservations. However, please understand that if our guest services is unable to get in contact, it is the guest’s responsibility to remember appointment dates and time to avoid late arrivals, missed appointments and cancellation fees.
– A valid credit card is required at the time of scheduling to hold all spa and speciality color reservations. Our guest services will provide information as to the services under these policies at the time of scheduling the appointment(s).
– For the courtesy of all guests and team members, a 48 hours notice of cancellations or rescheduling of any reservation is required.
– All spa and speciality color reservations will be charged 50% of the scheduled service for any changes or cancellations within 48 hours of original reservation. Missed appointments are held under this policy.
– Any guest who has frequently missed or rescheduled reservations will be required to provide credit card information for any future reservations.